Help

Three sections. Getting started is the path from an empty workspace to a room full of people. FAQ answers the questions organisers ask before their first session. Instructions is the reference — what each activity type does, and which screen goes where.

Getting started

Six steps, in the order you will actually do them. Each one says what the person sitting in the room sees while you do it.

Pick a template
On the Events tab, choose a template — an all-hands, a training check, a keynote, a retro. Every template arrives with real questions already written, so you edit words instead of facing an empty box. Picking one creates an event and opens the Activity Builder.

In the roomNothing. Nobody has been invited yet, and no room key exists.
Change the words, and the order
In the Builder, edit each prompt and its options. Drag a card, or use the ↑ and ↓ buttons, to change the order questions play in. The panel on the right shows the first question on a phone as you type. Every control with an i beside it explains what it does and what the attendee experiences.

In the roomStill nothing. Editing is private until you go live.
Rehearse in a practice room
Press Preview. You get a full working room with a synthetic crowd answering, so bands fill and the quorum unlocks without recruiting anyone. A practice room records no report, no responses and no audit entry, and closes itself after thirty minutes.

In the roomNothing — nobody outside your own browser is in a practice room. The bar at the top of the portal turns amber and dashed so it can never be mistaken for a real session.
Put the room key on screen
Press Go live. Two tabs open: Desk, your private control panel, and you drag Stage onto the projector. A dark bar appears at the top of the portal holding the six-character room key, a QR code and a copy button — it survives tab changes and page reloads, because losing the key is the one thing you cannot recover from mid-session.

In the roomThe Stage shows the room key in large type and a QR code. People scan it, or type the six characters into the join page on any phone browser. There is nothing to install and nothing to sign up for.
Push questions as you talk
On the Desk, open an activity when you are ready for it. Watch the answered count climb. When enough people have answered, press reveal. Then move to the next one. Nothing advances on a timer you did not set — the run of show waits for you.

In the roomThe question appears on every phone at once, and on the Stage. Attendees tap an answer and get a confirmation. Results appear on the Stage only when you reveal them, and only once the quorum is met.
End the session, then read the results
Press End session in the bar when you are done. The session appears on the Reports tab with its results ready to read in the product, and a single CSV export covering every activity in that session.

In the roomPhones show that the session has closed. Nothing further is collected.

FAQ

The questions first-time organisers ask, answered with what the product actually does rather than what it aims for.

Do attendees need an account or an app?

No. They open a browser, go to the join address on the Stage, and type the six-character room key — or scan the QR code, which fills the key in for them. No download, no sign-up, no email address, no password. A display name is optional, and leaving it blank is the anonymous path. Only you, the organiser, ever needs an account.

What happens if the wifi drops?

The room lives on the server, not in anybody's browser, so a dropped connection costs seconds rather than the session.

On an attendee's phone, an answer that cannot be sent is saved on the device and sent the moment the connection comes back. The status dot next to the room key reads Catching up and shows how many answers are waiting. They do not need to know this happened, and they do not need to answer again.

If your connection drops, the live bar says Can't reach the server — the room is still open and stops updating the head count. It does not close the room, and neither does reloading the page.

Is it really anonymous, and can I see who said what?

For an activity marked Anonymous, no — not in the room, not in a report, not in an export, and not by asking us. The answer is stored against an opaque handle. No name, no email, no device and no IP address is attached to it, and there is no override anywhere in the product that reverses that.

One honest detail: within a single session that handle stays the same across activities. An export can therefore show that the same anonymous person answered three questions. It never says who they are, and the handle does not carry over to any other session.

Untick Anonymous and answers are attributed by name. Sprint ships with it unticked, because a leaderboard without names is not a leaderboard.

How many people can join?

There is no cap in the software and no per-seat limit on attendees. What matters is the server you are running on. One server has been measured holding 2,500 people answering at the same moment with nothing dropped; the architecture is designed to run several servers together for rooms larger than that. If you are planning something bigger than a couple of thousand people, say so in advance rather than finding out on the day.

What is a quorum, and why can I not see results?

The quorum is the number of answers that must arrive before results are shown. It defaults to five, and you set it on the Look & feel tab.

In a room of six people, a bar chart reading "one person is not confident" identifies that person to everyone. So below the quorum the numbers are not held back at the screen — they are not sent at all, to any screen, including the Desk and including this portal afterwards. There is deliberately no override button. That absence is what makes the promise on the attendee's phone true.

If an activity is stuck below quorum, the fix is more answers or a lower quorum, not a setting hidden somewhere else.

Can I use this on a projector?

Yes — that is what the Stage screen is for. It carries the room key and QR code while people join, then the current question, then the results, in type sized to be read from the back of a room. Nothing private is ever drawn on it.

Put Stage on the projector or second display and keep the Desk on your own screen. The Desk shows Open Floor questions that attendees have not seen yet, so it is not a screen to share by accident. If something does need to come off the projector immediately, press Escape twice on the Desk: Freeze Stage blanks it without ending the session.

What happens if I close my laptop mid-event?

The session keeps running. It is held on the server, not in your browser, so attendees stay in the room and their answers keep counting. Nothing advances while you are away, because nothing advances without you.

Open the lid and the live bar is where you left it, with the key. If you closed the tab or the whole browser, sign back in and go to /desk — it asks for the room key, and the key is the only thing you need to take the controls back. A session ends when you press End session, and not before.

How do I get my results afterwards?

The Reports tab lists every session you have run. Results opens it in the product: the same bands the room saw, the words people sent, the questions they asked, the commitments made and the scores. CSV gives you one file for the whole session — every activity together, not one download per question.

Practice rooms never appear here, because they record nothing. Anonymous activities export the opaque handle, so an export cannot undo a promise you made in the room.

Can my colleague host instead of me?

Yes. Send them the six-character room key. They sign in, go to /desk, enter the key, and they have the controls.

They do need an account in this workspace with a role that can host — Presenter, Admin or Owner. The server checks the role when the Desk connects, so a room key on its own is not enough for someone outside your workspace to take over a session.

What do the different roles mean?

Owner — everything an admin can do, plus managing people and deleting the workspace. Admin — configure sign-on, branding and provisioning; build and run any event. Presenter — build and run their own events; cannot change workspace settings. Analyst — read reports and export data; cannot build, run or change anything.

Only an owner can change somebody's role, and nobody can grant a role above their own. The tabs you see are drawn from what your role may actually do, so the portal never offers you a screen that would refuse you on arrival. The full list is on the People tab.

Can I try the whole thing without an audience?

Yes. Preview opens a practice room that behaves exactly like a real one, and fills itself with a synthetic crowd so bands move and the quorum unlocks. It writes no report row, no responses and no audit entry — not because a flag says so, but because a practice room is handed no way to write at all. It closes itself after thirty minutes, and its live bar is amber and dashed so you can tell at a glance which kind of room you are in.

Instructions

A reference for the four activity types, and for the three screens a session runs on. Nothing here has to be read in order.

The four activity types

Loading the activity reference…

The three screens

A session runs across three surfaces at once. Getting the right one onto the right screen is most of what goes wrong the first time.

Still stuck on something this page does not answer? The portal keeps the same guidance inline — look for the i button beside any control you are unsure about.